PROGRAM WILL ROLL OUT TO ALL OF UNITED’S HUB AIRPORTS BY YEAR’S END
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United Airlines passengers can now get contact-free help at certain airports.
On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s currently available at Chicago O’Hare International Airport and Houston’s George Bush International Airport.
According to the announcement, passengers will be able to call, text or video chat live with a United Airlines agent for help with seat assignments, boarding times, and other customer service questions.
Though “Agent on Demand” is only available in Chicago and Houston right now, the program will expand to United’s other airport hubs — including Denver, Los Angeles, New York/Newark, New Jersey, San Francisco, and Washington, D.C. — by the end of the year.
“We know how important it is for our customers to have more options for a contactless travel experience and this tool makes it easy to quickly receive personalized support directly from a live agent at the airport while maintaining social distancing,” Linda Jojo, United’s executive vice president for technology and chief digital officer, said in a statement.
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