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General Sales Conditions in Canada
Use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
TERMS & CONDITIONS
SkyLink Travel Inc a Mondee company, is pleased to provide this website for your personal use. The term you refers to the travel agent booking through this website. By using this website to book any reservation or through our sales agent, you agree to the terms and conditions provided. We may change, modify, add or remove portions of these terms and conditions of use at any time.
CREDIT CARD PAYMENT
It is understood that you consent and authorize the use of passenger and/or 3rd party credit card information to guarantee a booking, applicable for flights. You acknowledge and agree that the chargeable amounts as shown in the booking are agreed to by you and your clients. It is also understood that you have perform due diligence prior to accepting payments by client and/or 3rd party credit cards. All credit card payment slips be signed by the credit card holder and must be validated and authenticated. It should be noted that your agency will be unconditionally responsible and liable for any future chargebacks, refusal of payment or for any other issues in connection with the credit card. Your use of this website to make an on-line payment for all bookings through SkyLink Travel Inc. constitutes your agreement to be bound by its terms & conditions, written and implied.
PRICES
All prices quoted are in Canadian dollars. All prices displayed on the website are subject to change without notice. This is because the airlines may change the prices at any time.
GROUP BOOKINGS
All group reservations may be requested on site via under Group App or by sending an email to groups@skylinkcanada.com . Group bookings may not be booked electronically. A group is defined as minimum of 10 passengers or more travelling on the same flight and date. Groups may be subject to terms and conditions determined by each individual airline.
CUSTOMER CONTACT INFORMATION
All Travel agents are required by law to provide us the passenger contact phone number, using the industry standard format in the GDS’s (SSRs, CTE, CTCM). In the event the passenger exercises his or her right not to provide contact details, it is the travel agent responsibility to indicate that the passenger has declined and enter the refusal in the PNR using the SSR CTCR formats.
MODIFICATION AND CHANGE FEES
Airfares purchased through SkyLink Travel Inc, are subject to rules and cancellation fees, regardless of when the booking was made. Some airfares may become non-refundable once the tickets are issued. Terms and conditions governing the selected airfares are provided at the time of booking. All tickets must be cancelled prior to original departure time by calling 1 877 SkyLink (759 5465) or outside business hours by contacting the airline directly.
Refund for unused service are also governed by the terms and conditions of the airline. We will not be liable for any refund exceeding the amount as agreed between us and the airlines.
SkyLink Travel Inc. reserves the right to retain a reasonable fee according to the work performed on the PNR. Voluntary changes to your itinerary may require additional payment in fees and new fare differential.
DOCUMENTATION
Please review your itinerary on the confirmation email and or e-tickets to ensure that all information and documents are correct. It is your responsibility to check validity of your client’s passport and entry visas to their selected destination. The traveler is responsible for obtaining the valid documents required by government authorities. Kindly be advised that entry into any country is at the sole discretion of the Immigration/customs officer of that country even if the required information and travel documents are complete, in which case the traveler will not be entitled to any refund from the carrier. SkyLink Travel Inc. assume no responsibility in this regard.
Special conditions apply to children travelling with only one parent. Child rate, in most cases, apply to children 2 through 11 years of age; however, the applicable ages may vary by supplier. Infants, under 2 years of age, may travel for free or at 10% of the adult fare depending upon the destination and the carrier’s policy. Free travel or infant fares do not guarantee a seat for the infant on any airline, baggage allowance. If an infant turns 2 years old while in destination, a round- trip child fare must be purchase prior to travel, except if otherwise specified by the airline. Infants under 6 weeks may require a doctor’s certificate to travel.
BAGGAGE
SkyLink Travel Inc. will provide information on baggage allowances only when tickets are purchased through us. Baggage allowances vary by airline and as such, it is the traveler’s responsibility to contact all airlines directly for information regarding their specific policies. Any charges for excess baggage (when authorized by the carrier) must be paid by the traveler directly to the airline.
CHECK IN TIME
Check-in time at airports is 3 hours prior to departure of your flights. It is the responsibility of the travel agent to inform their respective clients of reconfirmation requirements for their flights prior to departure of each flight on their itinerary.
SEAT SELECTION
Seat requests will be honored wherever possible, however they cannot be guarantee final seat allocation is at the sole discretion of the airline.
FORCE MAJEURE/ACT OF GOD
SkyLink is not responsible or liable for changes or cancellations made that relate to or arise as a result of hostilities, acts of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, government action, closed or congested airports or ports, supplier insolvency, governmental acts and other events beyond our control. You agree that SkyLink does not assume any responsibility, and is not liable, for the costs or other consequences that arise out of or result from inclement weather conditions at any time of the year.
FORCE MAJEURE/ACT OF GOD
SkyLink is not responsible or liable for changes or cancellations made that relate to or arise as a result of hostilities, acts of war or threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, government action, closed or congested airports or ports, supplier insolvency, governmental acts and other events beyond our control. You agree that SkyLink does not assume any responsibility, and is not liable, for the costs or other consequences that arise out of or result from inclement weather conditions at any time of the year.
AGENT REWARDS AND INCENTIVES
SkyLink is not liable for any taxes on all rewards, vouchers and incentives.
PRIVACY
SkyLink Travel Inc. recognizes that all personal information is private and confidential. SkyLink Travel Inc. fully supports and is committed to complying with the Personal Information Protection and Electronic Documents Act, the new Canadian legislation enacted to protect the privacy of the individual.
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