DELTA BUILDS ON EXTENSIVE LAYERS OF PROTECTION BY KEEPING AIRPLANE LAVATORIES SAFE AND CLEAN
• Hand sanitizer stations will be available near boarding doors and lavatories on every Delta aircraft – a first for U.S. airlines
• Dispensers developed in partnership with Delta Flight Products
• Builds on extensive layers of protection from the curb to claim as part of the Delta CareStandard
Cleanliness across travel and particularly in airplane lavatories is of utmost importance, especially in the COVID-19 era, but Delta customers can rest easy.
“Over the past few months, our customer satisfaction scores have skyrocketed by double digits, including those for onboard lavatory cleanliness,” said Bill Lentsch, Chief Customer Experience Officer. “But that’s not stopping us from going even further to make sure customers feel safe and comfortable when they travel with Delta.”
The new hand sanitizer stations were designed in partnership with Delta Flight Products – the airline’s innovative industrial manufacturing subsidiary that quickly shifted its capabilities earlier in the year to focus on responding to the pandemic. In June, Delta and Delta Flight Products teams went to work to find ways to make hand sanitizer accessible and available onboard. They quickly created, tested, refined, and certified the units you’ll experience on the plane – complete with PURELL® Advanced Hand Sanitizer. Since the pandemic started, DFP has also manufactured face shields for medical professionals, developed plexiglass safety barriers in use across Delta touchpoints, and worked with Delta TechOps to produce a military transport pod for the U.S. Air Force.
Delta’s new Global Cleanliness Division is working with teams across the airline and with partners to advance safety and cleanliness throughout travel. For example, Delta’s partnership with RB, the makers of Lysol®, will inform the development of future disinfecting solutions and protocols for both the airport and onboard experience, and the lavatory is one of the team’s first areas of focus.
Building on Delta’s already robust onboard cleanliness efforts as part of the Delta CareStandard, these new, industry-leading cleanliness features create a safer, more comfortable onboard experience for customers and employees alike. From blocking middle seats into January 2021 to changing high-grade HEPA air filters twice as often as recommended, the airline is constantly updating best practices and improving the new standard of care based on expert medical advice and the feedback of customers. Using the same innovative spirit we’re known for, we continue to evolve, always with cleanliness and safety top of mind.
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