We represent, lead and serve the airline industry.
Booking Guidelines:
For bookings less than 4 days before departure, please contact Transam Travel 800-822-7600.
If the passenger wants a paper ticket when an e-ticket is available, a charge will apply.
Fare Guarantees:
Fare is guaranteed at time of booking only when accompanied by a valid credit card payment. In the event of a credit card transaction being declined for any reason, fare is subject to change until a valid form of payment is received by Trans Am Travel.
Tickets that are booked on the day the fare expries, must be submitted by 2:00 PM ETA. For bookings being made after the 2:00 PM deadline, please contact our customer support desk.
Transam Travel may rebook certain itineraries due to routing problems or schedule changes. The new itinerary will be emailed to the booking agent.
All changes to payment information must immediately be conveyed directly to Transam Travel.
Payment:
The processing fee of 4% will apply for transactions where the airline do not accept credit card.
We accept the following credit cards:
American Express
Visa
MasterCard
Discover Card
Some carriers do not accept all kind of credit card.
We recommend you do not use debit cards.
Cash & check payments must be received within 24 hours of reservation or the booking will be cancelled
We do not accept third party credit cards.
Shipping & Delivery:
A shipping fee will apply in case of paper tickets or other docuemnts needed to be shipped.
Tickets will be delivered within (5) five business days after the ticketing is complete with a valid form of payment.
Payments received after 1:00 PM Eastern Time will not be processed until the following business day.
Cancellation and Refunds:
Cancellations:
A penalties will apply to all ticketed bookings being cancelled.
Refunds:
Standard period of four to six weeks is required, to process refund. All commission(if any) and flight coupons of paper ticket must be returned to Transam for refunds to be processed. Applicable fee's will be charged.
Name Changes:
Name changes are not permitted. Please verify the accuracy of all information before submitting a booking for ticketing. Trans Am Travel is unable to absorb fees imposed by carriers for the reissue of tickets due to incorrect information or to correct spelling errors. It is the responsibility of the retail or sub-agent to ensure the accuracy of information supplied. To avoid errors, it is suggested that the passengers’ names and ages be matched and double-checked against the traveler’s passport information at the time of booking.
Frequent Flyer/Special Meal or Seating Requests Schedule Changes:
Once booked and ticketed, it is the responsibility of the retail agent, or passenger, to contact the airlines to give Frequent Flyer account information, request special meals, or to arrange seating. It is the responsibility of the passenger to confirm the times of the flights which have been booked at least 72 hours before their scheduled departure.
Travel Documents:
It is the responsibility of the passenger to ensure that he/she is in possession of vaild travel documents(passport, visa etc.).
