We represent, lead and serve the airline industry.
Below we have compiled a list of FAQ. If your question is not answered below, please feel free to email and/or call us .
Is a professional travel agent available to help me in making my travel plans?
Yes. If you have any questions or need assistance in making your travel plans, you may contact your professional travel agent at 800-822-7600.
How do I change flight's after I have purchased the tickets?
You will need to contact us at the email or phone number listed on the contact us page or locations page. International tickets can be changed subject to airline restrictions, penalties and any difference in fare. Some International Discounted fares are non refundable. Domestic tickets are non-refundable, however, domestic tickets may be reissued subject to airline fees and any fare increase.
Is my credit card number safe?
We use Secure Sockets Layer (SSL) and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information such as your password, address, phone number and your credit card number. Information is available only to the travel agent who will help make sure your travel planning goes smoothly. This encryption ensures that your information is safe & secure.
What if my Credit Card is rejected?
If your card is rejected for any reason, we'll notify you that the tickets cannot be issued. Tickets are not purchased until the credit card is charged. Your reservation will be cancelled. You will need to rebook your reservation using another Credit Card. Fare applicable at the time of new reservation will be applicable.
Is my personal information sold to other companies?
No. Personal information collected that is necessary to the process of making a booking is not sold to outside parties. We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience that you can get anywhere.
What are e-tickets and why should I use them?
Electronic tickets, or e-tickets, are now offered by most airlines. They allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind or losing them. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. When purchasing tickets through this web site , you'll receive a confirmation of your purchase via e-mail. Paper tickets incur additional fee as per airline guidelines.
How do I use an e-ticket?
When you check-in for your flight, give the ticket agent your name, flight number, and a government-issued photo ID. For your protection, some airlines also require that you show the credit card used to purchase your ticket. When you use e-tickets, you may or may not be able to check luggage at the curb.
How will I know if I have a confirmed reservation and a seat assignment?
The e-mail you receive when you purchase your ticket includes your purchase confirmation number. If you have a record locater, your reservation is confirmed. To be sure you have a seat assignment, arrive at the airport at least 3 hour before your flight's departure and check in promptly. Whether you use a paper ticket or an e-ticket, early check-in is necessary.
How will my tickets be delivered?
You will receive an e-mail that includes your itinerary information and record locator. All paper tickets are sent via FedEx and the tracking numbers are entered into the manage bookings area. All paper tickets will be delivered to billing address of credit card used. If paid by check/ cash then it will be delivered to the travel agent address listed in your profile.
PARTNER AIRLINES
Lufthansa | United Airlines | US Airways | NorthWest/KLM | Air India | Continental | Air Canada | Air France | Alitalia | American Airlines | Austrian | Cathay Pacific | China Eastern | Delta | Emirates | Japan Airlines | Jet Airways | Kingfisher Airlines | Malaysian Airlines | Qatar Airways | Singapore Airlines | South African Airways | Swiss International Airlines | Thai Airways | Virgin Atlantic | Aerolíneas Argentinas | BMI | Copa | Icelandair | Air Pacific | Gulf Air | Iberia Airlines | TAM Brazilian Airlines | LAN Airlines | EL AL Israel Airlines | Air New Zealand | Qantas Airways | Scandinavian Airlines | Air Tahiti Nui | AeroSvit | Ukrainian Airlines | LAN Peru | LAN Argentina | LAN Ecuador
